ITIL Australia
Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute’s library covering general issues of large scale IT management, including various Service Management subjects. The goal of ‘Problem Management’ is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors.
This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case. “ICT” is an acronym for “Information and Communication Technology”. ITIL Australia The high-level activities are Application Sizing, Workload Management, Demand Management, Modeling, Capacity Planning, Resource Management, and Performance Management.
The business impact analysis evaluates the what-if scenarios to consider what might happen after a disaster. Design and implement procedures for the distribution and installation of changes to IT systems
Companies should realise that it is important to be liaising with Availability Management, Capacity Management, Incident Management and Problem Management to ensure that the required levels and quality of service are achieved within the resources agreed with Financial Management.