Change Management ITIL
Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute’s library covering general issues of large scale IT management, including various Service Management subjects. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies.
PRINCE2 was released in 1996 as a generic project management method. The process dictates how the end of the stage should be reported. Change Management ITIL IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes.
The discipline is not concerned with the details of how to use a particular vendor’s product, or necessarily with the technical details of the systems under management. ITIL Service Support Processes include Incident Management, Problem Management, Configuration Management, and Change Management.
The plan involves identifying services critical to the business that require additional preventive measures.